Finscriber

Cancellation and Refund Policy

Last updated: February 2025

This policy explains how cancellations and refunds work for Finscriber subscription plans, including recurring mandates.

1. Subscription Model

Finscriber is billed as a recurring SaaS subscription (monthly or annual) based on the plan selected at checkout. Payments may be processed via card, UPI, net banking, or eMandate/NACH auto-debit through our payment processor, Razorpay.

2. Cancellation Conditions

  • You may cancel your subscription at any time.
  • Upon cancellation, your plan remains active until the end of the current billing period. No further charges will be made after that.
  • You will continue to have full access to the Service until the billing period ends.
  • After the billing period expires, your account will be downgraded and document processing features will be restricted.

3. Cancellation Process

To cancel your subscription:

  1. Log in to your Finscriber account and navigate to Settings > Subscription.
  2. Click Cancel Subscription and confirm.
  3. You will receive a confirmation email once the cancellation is processed.

Alternatively, you may email us at [email protected] with your registered email and company/firm name.

4. Cancelling a Recurring Mandate (eMandate / NACH)

If you authorised an eMandate or NACH auto-debit for recurring payments:

  • Cancelling your Finscriber subscription will also stop future auto-debit charges.
  • You may also revoke the mandate directly through your bank's net banking or mobile banking portal.
  • If you need assistance revoking a mandate, contact us at [email protected] and we will initiate the cancellation with Razorpay.

5. Free Trial

If your plan includes a free trial, you can cancel during the trial period to avoid being charged. No payment will be processed until the trial ends, unless you explicitly upgrade earlier.

6. Refund Eligibility

  • Subscription charges already billed are generally non-refundable.
  • No partial or pro-rata refund is provided for unused time within an active billing period.
  • One-time setup, onboarding, or implementation fees (if applicable) are non-refundable.

7. Exceptional / Partial Refund Cases

Refunds may be considered on a case-by-case basis in the following situations:

  • Duplicate or erroneous payment due to a technical issue.
  • Confirmed billing error on our part.
  • Service was significantly unavailable for an extended period due to our fault.

In such cases, a full or partial refund may be issued at our discretion.

8. Refund Processing

  • Timeline: Approved refunds are processed within 5-7 business days.
  • Method: Refunds are credited to the original payment source (bank account, card, or UPI ID) used for the transaction.
  • Confirmation: You will receive an email confirmation once the refund is initiated.

9. How to Request a Refund

To request a refund, email us at [email protected] with the following details:

  • Your registered email address.
  • Company/firm name.
  • Transaction ID or payment reference (if available).
  • Reason for the refund request.

10. Policy Updates

We may update this policy from time to time. The latest version will always be available on this page. For questions, contact us at [email protected] or visit our Contact Us page.